FAQs


Q. How much will a website cost ?

A. This is the most commonly asked question we receive and is best answered by visiting our Pricing page.


Q. How does our Content Management System work ?

A. Our CMS runs in a web browser like a web site and contains a number of easy to use menus, forms and tools that allow you to manage or design a web site. Our CMS is explained in greater detail on the CMS Overview page.


Q. How will my website look ?

A. Your websites format will fit a fixed yet proven template but it can be designed with any colour scheme you like. Our recently completed sites page will give you an idea of what you can expect.


Q. What if I don't like the way my web site looks ?

A. We will continue to work with you until you are happy with it.


Q. Can I do it all myself ?

A. Yes, you can design the site yourself. We will setup the CMS and you can design it and add the content to your pages yourself. It does require a level of competency in Adobe Photoshop software or similar and Microsoft Word. If you need assistance you can always reference the videos on the support page. Contact Us for more information.


Q. Can you design it and I'll add the content ?

A. Yes, we are more than happy to design the site for you and let you add the content to through the CMS. If you need assistance you can always reference the videos on the support page. Contact Us for more information.


Q. Can you do it all for me ?

A. Yes, we are more than happy to take the project from start to finish. All you need to do is supply us with the content and images for each page and will put it together for you.


Q. Where can I get help ?

A. Our support area contains many videos, each one designed to walk you through the features of the CMS. If you can not find the answer to your question, send us an email or call 07 3852 4435.


Q. Can I have someone come to my office or home and train me on this system ?

A. Yes we can organise a time to help you with some one on one training if you are in the Brisbane metro area. There will be a charge for this training. You will be quoted beforehand.


Q. If I have a question, can I call you or do I have to log a support ticket ?

A. Call us on 07 3852 4435 or contact us by email. We do not have a ticket logging system and much prefer to talk to people in person.

 

Q. If you host my site for me, do I pay monthly or yearly ?

A. All payments are once a year only. We offer a range of hosting packages to suit every business.

 

Q. What happens if I go over my hosting bandwidth for the month ?

A. We monitor all accounts and any that appear to be heading over their bandwidth limit for the month, we bump up to the next package to get you by and return you to your original package at the start of the next month. If this happens 2 months in a row, we suggest you increase your hosting to the next package. An invoice will be organised for the difference of the remaining time.

 

Q. What if I want more email addresses or databases than your package offers ?

A. Contact us and we will do our best to accomdate your request.


Q. Do I have to pay for my web site up front ?

A. No, not quite. We do request a project deposit of 40% of the quoted amount, but only if the total quote is over $660.

 

 






Small Business Web Site Solutions